Comments on: Chase Ultimate Rewards Points Review (In Depth)

By: Alyza Cruz

Alyza Cruz — Mon, 26 Jun 2023 02:17:03 +0000

Such a great article! thanks for sharing.

By: Tracy

Tracy — Sun, 19 Mar 2023 18:54:48 +0000

I second the problems booking through Ultimate Rewards. Just spent 42 minutes booking a flight I could have booked in 3 minutes on expedia or the airline site directly. Issue seems to be that Ultimate Rewards doesn’t like to book the lower fares, and will only do so if you really push via a supervisor. Not sure if the 7500 points I saved was worth the time spent. It is definitely not a premium booking experience.

That said, transferring miles to airline partners mileage programs to book business class flights to Europe worked flawlessly.

By: Peter Z.

Peter Z. — Thu, 16 Mar 2023 21:25:31 +0000

Functionality of Ultimate Rewards portal is below the recognized good quality standards as well as the performance of this Chase Bank subcontractor. Today, my wife spent 1 1/2 hour for buying an airline ticket there.
First, she tried to buy it herself, but after several attempts to do that and receiving, as many times, a rejection message that her transaction cannot be processed, she contacted a representative at the Ultimate Rewards, to buy the ticket via a human being. It took three agents to accomplish this. One was as incompetent as another.
In the meantime, our credit card account activity shows 10 charges and 10 corresponding debits for the transaction that my wife was trying to execute herself. An agent at CHASE told us that it is due to some issue with the payment processing system at the Ultimate Rewards.
So, your articles should cover quality of services that all those credit cards perks provide.

By: cynrab

cynrab — Mon, 20 Feb 2023 09:36:16 +0000

Is it possible to buy an United Air ticket on the CHASE Travel Portal using a combination of UR Points and a Chase United Quest Card to receive the 2 free checked baggage benefit?

It appears that when purchasing a ticket on Chase Portal with points and credit card, Chase then goes and buys the ticket at United using their own institutional credit card (i.e. ending in 8909) and the United reservation does not show the original United Quest card that was used to pay on the Chase Portal. Thus, baggage benefits are not recognized.

Any help/experience with this is appreciated…

By: Michael Buebel

Michael Buebel — Wed, 07 Dec 2022 08:47:36 +0000

I just got the Sapphire Reserve and 80k bonus points will be coming to me pretty soon, look forward to using. Looks like you can get some real value for these points, from Apple products to travel. My question is in regards to earning these precious points. Using Chase UR site to earn extra points seems to come at a cost, as in my limited experience, their prices seem to be higher than one can get booking directly (especially when using AA or state government discounts). Am I right I can only earn 3x points by booking directly through airlines, hotels, etc? Any tricks to get more points? I’m not sure this card is for me as I don’t like paying more than other sites charge.

Am I missing something? Is there somehow to justify paying more for tickets?

Thanks!

By: Johnny Jet Editorial

Johnny Jet Editorial — Mon, 10 Oct 2022 14:38:49 +0000

In reply to Monica. There should have been a place to put your SW Rapid Rewards # in during the reservation booking. Also, did you check the reservation email?

By: Monica

Monica — Sun, 09 Oct 2022 21:13:07 +0000

How can you get the actual Southwest confirmation number for the Chase Rewards booked flight. We also had a case where a booking at Southwest changed without our knowledge. Fortunately our travel companions received an email notification about the flight change so we knew we had to rebook for a more workable flight time. That process took hours talking to chase and waiting while they talked with Southwest since we did not know the Southwest confirmation number. I imagine that Chase uses Expedia to make the reservation, so we are trying to learn how we can get ahold of that Southwest confirmation number and request that our email be attached to it for any notifications.
Any Advice?

By: John

John — Wed, 05 Oct 2022 08:38:59 +0000

I call BS on this “benefit”. The prices chase charges for their “award” travel is often twice the price of the ticket I can purchase through the actual airline. Complete rip-off.

By: Monte

Monte — Sat, 09 Apr 2022 02:00:01 +0000

I also just had a horrible experience with Chase Ultimate Rewards Travel portal. We booked a flight for our family back in January, through the portal and using a combination of points and cash. We received the confirmation emails and assumed all was well. Two days before the trip, in late March, I contacted the travel center to ask about baggage allowances. The service rep asked for my confirmation number, seemingly confirmed the flight, and then advised me to contact the airline directly to find out about baggage allowance. When I did so, I was told that our reservations had been cancelled Feb 4 and that we had been issued a full refund Feb 4!! I checked our credit card statement and there was no refund whatsoever, nor was there any email or communication from the airline or from Chase, and I checked our spam folder as well as as our inbox very carefully. We then had to rebook flights at 3x the original cost, being such short notice, but I just kept imagining if I hadn’t called and we had showed up at the airport for our early morning flight, only to be told it had been cancelled 6 weeks ago, with not a word. I understand that Chase isn’t responsible for the flight cancellation, but as the intermediary through whom we booked the travel, they are absolutely responsible for the lack of communication. We have been Chase Sapphire Preferred members for many years, but unfortunately I can no longer use them to book travel, as I can’t be confident that we will be told if there are changes or cancellations to our flight itinerary. They are refusing to take any responsibility for this situation.

By: Johnny Jet Editorial

Johnny Jet Editorial — Thu, 24 Mar 2022 14:07:45 +0000

In reply to pam. Did you get an email confirmation on your booking w/ a reservation #?